PRIVACY POLICY

This documents outlines the procedures for collecting and managing your personal information when interacting with this site or becoming a client. Adhering to the Australian Privacy Principles (APPs) within the Privacy Act 1988 (Cth), I am dedicated to the responsible handling of your personal data. The ownership and operation of this website, www.moderndayenaturopath.com, rest with Lauren Daye trading as Modern Daye Naturopath (ABN 22376248849). For inquiries regarding your personal information, contact Lauren Daye at moderndayenaturopath@gmail.com or 0431074528.

Personal Information Collection

Upon engagement with this website or opting to become a client, I may request the collection of various personal information, including but not limited to your name, address, phone number, email address, medical history, opinions, feedback, and service preferences. Collection methods may include email correspondence, appointment bookings, phone interactions, website interactions, newsletter or promotional offer sign-ups, seminar/webinar attendance, event participation, information from media/publications, cookies, and information from third parties. While I cannot guarantee the policies of authorized third parties, I assure you that the collection of your personal information is solely for the primary purpose of delivering services, providing information, and marketing. Any secondary use will be closely related to the primary purpose, and you may opt out of mailing/marketing lists at any time in writing.

Sensitive Information

Handling sensitive information, as defined by the Privacy Act, is approached with utmost care:

  • Purposeful Use: Sensitive information will only be used for the purpose for which it was obtained or a directly related secondary purpose.

  • Consent and Authorization: Your consent is paramount. Sensitive information will be used with your explicit consent or as required/authorized by law.

  • Secure Collection: The collection of sensitive information will adhere to secure methods to ensure confidentiality.

Collection from Minors

Sensitive information may be collected from individuals under 18:

  • Client Engagement: When minors become clients, it requires full consent and the presence of their parent or guardian.

  • Newsletter Subscription: Minors subscribing to the newsletter will have their name and email stored, ensuring privacy and security.

Disclosure of Personal Information

Your Personal Information may be disclosed:

  • Third-Party Involvement: With your consent, information may be disclosed to third parties.

  • Legal Obligations: When required or authorised by law, disclosure may occur to meet legal obligations.

Security of Personal Information

Ensuring the security of your Personal Information is of utmost priority:

  • Protection Measures: Rigorous measures are in place to protect against misuse, loss, unauthorized access, or disclosure.

  • Data Disposal: When Personal Information is no longer needed, steps are taken to either destroy or permanently de-identify it. Cloud-based client files are retained for a minimum of 7 years.

Professional considerations

Adherence to professional regulations is integral:

Choice of Providing Information

While the choice to withhold personal information is yours:

  • Accurate Information: Providing accurate health information ensures tailored and effective treatment, enhancing the likelihood of desired results.

  • Safety Assurance: Full disclosure of medical history, medications, allergies, and intolerances is crucial for treatment safety and to check for potential interactions.

Access to your Personal Information

Securing access to your personal information is key:

  • Request Access: You can request access to your held personal information, and update or correct it anytime, with certain Privacy Act exceptions. To initiate this, kindly email your request to moderndayenaturopath@gmail.com .

  • No Access Fee: Modern Daye Naturopath won't impose a fee for your access request. However, an administrative fee may apply for providing a copy of your personal information.

Maintaining Information Quality

Ensuring the accuracy and completeness of your personal information is crucial:

  • Accuracy Assurance: Taking reasonable steps to maintain accuracy, completeness, and currency of your Personal Information is a priority.

  • Update Request: If you discover outdated or inaccurate information, please notify me promptly. This enables swift updates to your records, ensuring the continual provision of quality services.

Security and Risk Management

Ensuring the safeguarding of your personal information is paramount. To mitigate risks and fortify security, I implement reasonable physical, technical, and administrative measures:

  • Risk Mitigation: Secure storage of files, exclusive access to sensitive information, sharing data with service providers on a need-to-know basis, and periodic security system audits are integral components of risk management.

Complaints

Should a breach of this Privacy Policy occur or you wish to request changes to your personal information, connect with me at moderndayenaturopath@gmail.com. Your concerns will be addressed promptly within 48 hours.

If unsatisfied with the response, you can seek a review by reaching out to:

Notification of Breach

In the event of a suspected serious data breach that may harm or cause loss, immediate assessment and corrective actions will be taken. If your risk persists, I will notify the Office of the Information Commissioner and, if feasible, directly inform you. If direct notification is impossible, a public announcement of the breach will be made on this website.

Policy Updates

This policy is subject to periodic updates, accessible on my website www.moderndayenaturopath.com . Stay informed about any changes.